PRIVACY AND SECURITY POLICY
WHAT INFORMATION WE COLLECT
Types of Information We Collect
Your billing and delivery address
Your e-mail address
Your phone (or mobile) number
Your credit/debit card number
Information on how you are using the Sites
Your purchase/return/exchange information
We Collect Information When
You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
You create an Overstock.com account
You connect with us regarding customer service via our customer service center, or on social media platforms.
You visit the Sites or participate in interactive features of the Sites or mobile applications.
You use a social media service, for example, our Facebook page or YouTube channel.
You sign up for e-mails, mobile messages, or social media notifications from us.
You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
You provide us with comments, suggestions, or other input.
You interact with any of the Sites through your computer, tablet or mobile device.
HOW AND WHY WE COLLECT INFORMATION
We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
Third Party Cookies
We allow third-party companies to collect anonymous information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
User Experience Information
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
Information from Other Sources
We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
Although you do not have to provide your location information to us to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
HOW WE USE THE INFORMATION WE COLLECT
Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
Provide any requested services.
Administer sweepstakes and contests.
Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
Send marketing communications and other information regarding products, services and promotions.
Improve the effectiveness of the Sites, mobile experience, and marketing efforts.
Conduct research and analysis, including focus groups and surveys.
Perform other business activities as needed, or as described elsewhere in this policy.
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
To assist law enforcement and respond to subpoenas.
HOW WE PROTECT THE INFORMATION WE COLLECT
We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode the information.
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Information About Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children’s privacy and we comply fully with the Children’s Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
Reset your e-mail account passwords frequently.
Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters).
Do not use the same password on more than one website.
Do not share your password with others.
Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
HOW WE SHARE THE INFORMATION WE COLLECT
We do not sell or rent customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.
The Overstock Family
We share information we collect with the Overstock family, which includes all of our subsidiaries and affiliates. The Overstock family may use this information to offer you products and services that may be of interest to you.
We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, or data enhancement provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.
When You Direct Us
At your direction or request, we may share your information.
If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
WHAT CHOICES DO YOU HAVE
If you do not wish to receive promotional e-mails from us, then email us at email@example.com. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.
Important Notices and Transactional E-mail
From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address.
We regularly send email order confirmations, email order updates and “leave a review” emails to you after you have submitted an order.
We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.
Third Party Cookies
To opt-out of third-party vendor’s cookies on other websites, visit the Network Advertising Initiative website, click here http://www.networkadvertising.org/choices/.
If you do not wish to receive promotional communication from us, call us at 800 924 0710 to opt out. This opt out does not apply to operational communication, for example, confirmation of delivery address.
HOW DO YOU ACCESS AND UPDATE THE INFORMATION
In order to keep your information accurate and complete, you can access or update some of your information in the following ways:
If you have created an account, you can log in and update your account information, including contact, billing, and shipping information.
Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.
INTERNATIONAL CUSTOMER PRIVACY
For most non-US transactions, we have partnered with third party companies (“Vendors”) that we have selected to help us facilitate international transactions. We work closely with these Vendors to ensure that your transaction is handled with care and all the information you provide is secure.
As an international customer, when you click on the checkout button, you will be redirected to a checkout page hosted by a Vendor to complete your order. On the checkout page, you will be required to select a method of payment and submit credit card and other information to such Vendor to complete your order. On the checkout page, you will be presented with the Vendor’s terms and conditions which you must agree to in order to complete your order.
Upon completion and approval of your order by such Vendor, the Vendor will notify us of the approval and we will process your order and cause it to be shipped directly to the Vendor. In this process, the Vendor will purchase those items in your order from us, thereby taking title to the items, bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority and arrange for the delivery of your order. In this process, the Vendor makes the sale to you as the merchant of record, but we are legally obligated to deliver your order as set forth in our Terms and Conditions.
If you have questions about your order, you should direct them to us and not to the Vendor.
The Vendors may give you the opportunity to receive marketing messages from them, in which case you should refer to their terms and conditions for details about how they use your information.
The Vendors have assured us that they will process information received from you with at least the same level of privacy protection as set forth in the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of information from European Union member countries and Switzerland. If you choose to provide us and/or the Vendors with information, you consent to the transfer and storage of that information on servers located in the United States.
Any information you provide us is controlled and processed by Totally Products LLC., 6350 South 3000 East, Salt Lake City, Utah 84121, USA or its suppliers (where indicated herein). As mentioned herein, your information provided at checkout will be controlled and processed by a Vendor.
We comply with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as established by the U.S. Department of Commerce and approved by the European Commission and the Swiss Federal Data Protection Authority. We conduct an annual self-assessment to verify that we are in compliance with the Safe Harbor Privacy Principles in addition to our own privacy program assessments. We have certified to the U.S. Department of Commerce and the European Union that our processing of personal data is in compliance with the Safe Harbor Privacy Principles. For more information about the Safe Harbor program, and to view our certification page, visit the Department of Commerce’s Safe Harbor website at http://www.export.gov/safeharbor/. While the Safe Harbor Principles are designed to protect information originating in the European Economic area and Switzerland, our policy is to protect all international customer information in accordance with the Safe Harbor Principles.
Customers shipping internationally who wish to inquire about or update information or change marketing preferences or anyone who wants to receive information about our international privacy program should contact us directly using one of the following methods:
Send an e-mail to firstname.lastname@example.org
Call our Customer Care line at 1-800-924-0710
Write us at Totally Products LLC, 1831 E Hallandale Beach Blvd suite 425, Hallandale FL, 33009 USA
We have further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by us, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.